Effective Date: January 1, 2025
Last Updated: January 1, 2025
1. Acceptance of Terms
By using Poop Swoop's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Company Information
Poop Swoop is a professional dog waste removal service operating in Brockville and Eastern Ontario, Canada. We can be reached at:
- Phone: (613) 349-2805
- Email: service@poopswoop.ca
- Address: Brockville, Ontario, Canada
3. Service Description
Poop Swoop provides professional dog waste removal services including:
- Residential yard cleaning and waste removal
- Commercial property waste management
- Deodorizing and sanitization services
- Regular scheduled maintenance programs
4. Service Areas
Our services are available in Brockville, Prescott, North Augusta, and surrounding areas in Eastern Ontario. Service availability may vary by location and will be confirmed during the quote process.
5. Payment Terms
5.1 Billing
Services are billed monthly in advance. Payment is due within 30 days of invoice date. Late payments may result in service suspension.
5.2 Payment Methods
We accept payment by credit card, debit card, e-transfer, or cheque. Automatic payment options are available for regular customers.
5.3 Refunds
Refunds for unsatisfactory service will be considered on a case-by-case basis. No refunds will be provided for services already completed to satisfaction.
6. Scheduling and Access
6.1 Service Times
Services are typically performed between 8:00 AM and 6:00 PM, Monday through Sunday. Specific scheduling will be arranged based on your preferences and our availability.
6.2 Property Access
Customers must provide safe and reasonable access to service areas. This includes unlocked gates, clear pathways, and notification of any hazards or special instructions.
6.3 Holidays
Service may be adjusted during statutory holidays. Customers will be notified in advance of any schedule changes.
7. Safety and Equipment
7.1 Pet Safety
While we take every precaution, customers are responsible for securing their pets during service visits. We are not liable for pets that escape or are injured due to unsecured access points.
7.2 Waste Disposal
All waste is disposed of in accordance with local environmental regulations. We use professional-grade equipment and follow proper sanitation procedures.
8. Customer Responsibilities
- Provide accurate contact information and service instructions
- Ensure safe access to service areas
- Notify us of any changes to property layout or access requirements
- Secure pets during service visits
- Make timely payments for services rendered
9. Cancellation Policy
Regular service can be cancelled with 7 days written notice. One-time services can be cancelled up to 24 hours before the scheduled appointment without penalty.
10. Limitation of Liability
Poop Swoop's liability is limited to the cost of the specific service in question. We are not liable for indirect, incidental, or consequential damages. Our maximum liability shall not exceed the amount paid for services in the preceding 12 months.
11. Privacy
Your privacy is important to us. Please review our Privacy Policy for information about how we collect, use, and protect your personal information.
12. Modifications
We reserve the right to modify these terms at any time. Changes will be posted on our website and customers will be notified of significant changes. Continued use of our services constitutes acceptance of modified terms.
13. Governing Law
These terms are governed by the laws of Ontario, Canada. Any disputes will be resolved in the courts of Ontario.
14. Contact Information
If you have questions about these Terms of Service, please contact us:
- Phone: (613) 349-2805
- Email: service@poopswoop.ca
- Mail: Poop Swoop, Brockville, Ontario, Canada
