Privacy Policy

1. Introduction

Poop Swoop ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our dog waste removal services or visit our website.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (phone number, email address, mailing address)
• Property address and access instructions
• Pet information (number of dogs, breeds, special requirements)
• Billing and payment information
• Service preferences and scheduling information
• Communication records and service history

2.2 Anonymous Information

We may collect anonymous information such as website usage statistics, service area demographics, and general feedback that cannot be linked to specific individuals.

2.3 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on our website
• Referring website information
• Device and operating system information

3. How We Use Your Information

3.1 Service Delivery

• Scheduling and performing waste removal services
• Communicating about service appointments and changes
• Processing payments and maintaining billing records
• Providing customer support and addressing service issues

3.2 Business Operations

• Improving our services and developing new offerings
• Analyzing service patterns and customer preferences
• Maintaining accurate business records
• Complying with legal and regulatory requirements

3.3 Marketing and Communication

• Sending service reminders and updates
• Providing information about new services or promotions
• Conducting customer satisfaction surveys
• Sending newsletters and company updates (with your consent)

4. Information Sharing

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing and billing services
• Scheduling and route optimization software
• Customer relationship management systems
• Marketing and communication platforms
• Website hosting and analytics services

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our customers or others
• Investigate fraud or other illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, customer information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Security measures include:

• Encrypted data transmission and storage
• Access controls and authentication procedures
• Regular security assessments and updates
• Employee training on data protection practices

6. Your Rights and Choices

6.1 Access and Correction

You have the right to access, update, or correct your personal information. Contact us to review or modify your information.

6.2 Marketing Communications

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly at service@poopswoop.ca
• Calling us at (613) 349-2805

6.3 Canadian Privacy Rights

Under Canadian privacy laws (PIPEDA), you have additional rights including:

• The right to know what personal information we have about you
• The right to know how your information is being used
• The right to withdraw consent for certain uses
• The right to file a complaint with the Privacy Commissioner of Canada

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. You can control cookie settings through your browser preferences.

8. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. International Data Transfers

Your information may be processed and stored in Canada or other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.

10. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Service records are typically retained for 7 years for business and tax purposes.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the effective date.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Phone: (613) 349-2805
• Email: service@poopswoop.ca
• Mail: Poop Swoop, Brockville, Ontario, Canada

For privacy-related complaints or concerns, you may also contact the Privacy Commissioner of Canada at www.priv.gc.ca.